Return & Exchange

EXCHANGE:

Any product bought from AZAL’S online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.


i - For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.


ii - For products on Sale we do not offer exchanges unless we deliver the incorrect order.


Exchange Policy is only liable within 14 working days after the goods are delivered. The courier charges will be paid by the customer.


EXCHANGE PROCEDURE:

AZAL does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that scenario you can contact our customer services center by emailing us at “majidtamoor1@gmail.com" or can call us at (+92) 3481113040 along with your order number for our customer care representative to schedule the right one for you.


ORDER CANCELLATION:

You may cancel your order within 24 hours of placing an order. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. AZAL has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.